FAQ's

By working with small independent businesses, our reputation is of the highest importance. Our small team of watchmakers is judged by the reviews we receive. We have created an ongoing commitment to quality whilst reducing the cost of services, repairs and restorations by up to 50%. 

We are also able to undertake work that others reject including partaking not offered by the brand itself.

Testing, testing, testing. We test our watches for no less than 2 weeks after the work has been completed. 

A focus on quality rather than scale. Highly skilled watchmakers are hugely in demand. Our team of four are exceptionally dedicated and deliver fantastic work. We would prefer to maintain quality rather than scale. Our lead times are 4–6 weeks for standard servicing, repairs and restorations. 

Our restorations of higher complications is currently sitting at 9 months as there are few who can undertake such work.

Reputation is important. It’s also essential that you see what work has been carried out and the reasoning for this work has been fully explained. We see many examples of botched repairs and inappropriate horological practices. Documented work asserts the quality of what we do.  We focus on original branded parts. For obsolete vintage movements, it may be necessary to manufacture parts to create a fully functioning timepiece. 

The repair will take between 4-8 weeks (express service also available).

The time to completion depends on three factors:

• The current level of demand (all good watchmakers are busy, so there is a bit of a queue) 
• Parts sourcing time 
• An extensive testing period 
  

Higher complications. Restoring the complex and obscure (vintage chronographs, alarm watches, moon phases, stop watches). These timepieces are always produced in smaller numbers. Therefore, sourcing parts and / or making components significantly increases the lead times.

Our current waiting list is over 9 months for this restoration work.  

On occasion, we receive watches that are not what they appear, often unbeknown to the customer. We are unable to work on counterfeit or replica watches. Sometimes we are the bearer of bad news.

Alternatively, there are rare occasions where a watch has been poorly maintained or not regularly serviced. In these situations, the wear or damage can be so significant that it is uneconomical or unfeasible to return the watch to the standard that we set. If we are unable to hit a level of quality that exceeds our customer expectations, we will return the watch and pay for the postage. 

Watches should be stored in a cool, dry place. 

Watch seals need replacing every 1–2 years. Vintage watches are never guaranteed to maintain water resistance. 

Over time, multiple openings of the watch can create minute irregularities in the case back and crown tube. This wear reduces the effectiveness of gaskets, reducing  the watch's water resistance.  As a general rule, a fine wristwatch should not come into contact with water. Exposure to water or thermic shock should be avoided at all costs. 

We offer a 12-month warranty for all work carried out. This excludes impact damage, misuse, and water ingress. 

There is no charge for the diagnostics or estimate - we give you our time for free. After receiving the estimate, if you do not wish to continue, we simply ask you to pay for the postage of £25 to return the watch. 

Every 4 to 5 years.

Watch servicing starts from £350 plus postage and packing. The cost of postage depends on the value of the watch. 

This excludes parts. 

You will always know the exact price before work is carried out.